Del Pueblo Communities New home builder, Condos, Townhomes, Del Pueblo Communities, Scottsdale, Phoenix, Arizona Del Pueblo Communities, Scottsdale, Arizona
Del Pueblo Communities

Customer Service

 
 
 Customer Service Request Form — Use this form to request service.
 
 

Congratulations on purchasing your new home and thank you for choosing Del Pueblo Communities. Your new home has been built from quality materials, under strict supervisions and has passed several careful inspections by your community building department.  However, like a new automobile, your new home will require careful "breaking in" by you, the owner.  It is your responsibility to care for and maintain your new home.  Properly maintained, this house will serve as your home for many years. 

Below are answers to commonly asked questions to help you determine what is covered under the warranty and what is homeowner maintenance.  In the event you have additional questions, please don’t hesitate to contact our customer service department.

 
 

Appliances
(Refrigerator, Range, Garbage Disposal, Dishwasher, Hot Water Heater, Washer, Dryer and Air Conditioner)

All appliances installed in your home come with a “manufacturer’s warranty”.
It is your responsibility to properly use and maintain your new appliances.  In the event service is required, you must contact the manufacturer directly for all service needs.

Manufactured Surfaces
(Porcelain, Fiberglass, Sheet Vinyl, Ceramic Tile, Laminated Tops, Marble, Glass and Mirrors)

Del Pueblo Communities assumes no responsibility for scratches, nicks, chips or gouges reported after closing and/or move-in.  We will assume that damage occurred during or after move-in and therefore becomes the homeowner’s responsibility.

Pest Control

Pest control is the homeowner’s responsibility.  Arizona is home to many crawly species such as crickets, scorpions, etc. that are capable of getting into your home through any small opening.  You will want to employ pest control services as needed.

**A termite Warranty is issued to warranty against termites. You will find this in your walk through packet.  Please read carefully for terms and conditions. **

Minor cracks in Concrete, Masonry, Interior Walls, and Ceilings

Minor cracks may develop from natural causes beyond the control of the builder.  In these cases, no corrective actions will be taken.

Plumbing

Drips and leaks at faucets, hose bibs and other plumbing fixtures become the homeowner’s responsibility after the first year.  Replacement of washer, etc. is considered normal homeowner maintenance.

Emergency Services

In the even you experience any of the following situations; you should contact Del Pueblo Communities or the appropriate company immediately. 

  • Total (or near total) electrical failure
  • Total plumbing stoppage or major leaking
  • Total Heating and/or air conditioning failure

Is It Customer Service or Homeowner Maintenance?

Del Pueblo Communities is happy to make any legitimate repair, but we do not perform maintenance on your home.  In the event a service person is sent out and discovers that damage is caused by owner negligence or failure to follow normal operating instructions, you will be charged for the service.

Examples of unnecessary service calls are:

  • Failure of furnace or air conditioner due to dirty filter
  • Power failure because a circuit breaker is in the "off" position
  • Sewer stoppage due to something you have introduced into the system
  • Failure to re-set the Red GFI button after overloading circuit

It is our goal to do everything possible to make your home as trouble free and enjoyable as possible.  We strive to provide you with the finest quality home for the least money.  We trust you will be satisfied with it and find years of enjoyment for yourself and your family. 

Walk Through Policy
Our policy regarding repairs to homes has been developed through many years of experience, and is a fair one.  We ask all homebuyers to conduct a “walk through” prior to closing or date of occupancy with a representative of Del Pueblo Communities.  This walk through is very thorough and you are given as much time as needed to note any and all items which may require service.

 
 
Home Buyers Warranty
 
2-10 Home Buyers Warranty is the company which provides Workmanship, Systems and Structural limited warranty coverage for your Del Pueblo home.  For more information regarding the coverage please refer to the booklet in your walk-through packet or use the link below to visit the 2-10 website.
 
2-10 Home Buyers Warranty
Website
 
2-10 Home Buyers Warranty
Booklet
 
 
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